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That is correct. The first position starting out in the host department is a junior host. They act as an assistant to the department and can make room reservations for guests or issue food comps.
Notice I said qualified. Not everyone plays enough to receive a casino host. Then there are the Executive Casino Hosts.
They have the next level of players. Then there are Senior Executive Casino hosts who have the next level players and finally there are Player Development Hosts who have the highest level players in the casino.
If there is a celebrity guest that plays at a casino, they will often be assigned directly to the General Manager of the casino and not a host.
Not every casino has the 4 levels of hosts but the bigger ones will. I always tell my guest to contact me in whatever format they are comfortable with.
A host should adapt to what the guest wants. He wanted all the charges on all the rooms comped. That was a difficult conversation…. The weirdest request I had was to put up a Christmas tree in my guests room before they arrived on Christmas eve.
Plus I lived 45 minutes away from work! I laugh when I hear or see players chasing comped drinks that costing hundreds of dollars or even thousands beggars belief.
There are other resorts where you can have fun and Vegas is now dying slowly dying on its feet with the losses incurred by CET there for all to see.
For example: You have a host but play Blackjack exclusively. You call your host and they tell you what kind of play they expect from you to get RFD.
Room, food and drinks are all comped. That is usually X amount for 4 hours a day depending on the property. As an example say center strip.
They will give you a shoulder to cry on and some extra comps if you get beaten for say 20K but say you catch the shoe of dreams and jump on it.
A NEW host appears quickly. They introduce themselves and immediately ask if you would like a room upgrade. You will be offered a nice suite.
You will have comps at a higher end restaurant. There will be a decent bottle of Champagne waiting for you in your new room. Take the 80K, forget you have it and enjoy the ride.
User Answers. Extremely detail oriented. With that said,. Next Question. Win your next job by practicing from our question bank.
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User-Submitted Answers. Management position nothing is liking least. Not getting the same face time with our guests as the dealers do.
Can contribute more to the company. I'll coach them as accuratly as possible and be as patient as I can be to make sure they will end up doing a splendid job.
I feel as if I'm ready to take that next big step in my life. I've worked as a cashier for many Years and I've watched my supervisors and I think I would make a good supervisor and I'm ready to challenge myself and learn new things.
I originally wanted the money but I have since rally grown to like the position. Because I know that I can do this job same as my previous jobs, I believe myself I will be a very good as a Supervisor to my employer and my co-workers as well.
I like challenges and want to try to advance career. I like dealing with multiple tasks at same time and no mistake. Always new thing to challenge and learn how the player adttitue be.
Once again, I like the fast pasted atmosphere. I like the envirnoment. The fast pace environment and being able to learn new things. As I long time casino dealer I would love to improve myself by doing some different job.
Interactng with guest and staff. Visiting with the people. Providing security for the company while helping guests. Can solve properly with custom complaint.
I like challenges nothing should b difficult. Disciplining team members that your friendly with. Excerpt the extra money? Working sometimes with complicated customers.
Marino : What I try to do initially is create excitement by the front entrance of the casino so when a customer walks in they see people playing and having fun.
I put popular nickel games upfront because it seems the nickel games always fill up first. Pulls out the floor plan of the casino and points to various locations.
As you can see I've located a couple of nickel banks upfront and some Wheel of Fortune games next to them. I try to draw the customers in and create a good flow through the casino.
This is the entrance pointing to a different area of the layout from the Excalibur when you come over from the moving walkway that links the two properties.
Here, I try to create the same scenario by putting Wheel of Fortunes on this wall and the Williams games adjacent to them.
And, as I said, I try to create excitement in each area and I do that with the types of machines or denominations.
The nickel games kind of shield the front areas and we also put them in the back areas because customers are going to find them there.
They're going to find them no matter where you put them because they like playing nickel machines. Marino : There is no magic switch.
The only time we change a machine is when we convert it to a newer or more popular model. And, of course, when you get a new model, then you would change the e-prom the computer chip that controls the payback percentage to that new model.
The manufacturer initially sets all the percentages for the machines when ordered. I determine the hold percentages I want by the denomination of the machine.
Also, gaming-wise to do that, it's not just going in and changing a chip. You have to go in and you actually have to take all of the money out of the machine.
It's got to be returned to the cashier's cage, that money has to be counted and you have to assign a new number to that machine because that's a new machine once you change the e-prom.
So, gaming regulations require you to change the statistics on the whole new machine. It's a whole day process to do that. Marino : Not true.
The best machines are on the aisle? I'll tell you what, that's a perception people have because most of them like to play machines on the aisle.
They'll walk up and play the machines in the end because they don't want to play with somebody next to them. If you've got a guy playing here, here, and here, you're not going to go right next to that guy.
You're going to go to the end so there's nobody next to you. That's why we've gone to these round configurations. People don't like sitting next to each other.
So, we're going more and more to the round ones because people really like that a lot and these games do a lot better than the normal straight rows of slot machines.
That's why I try to break them up with rounds down the middle and slants. But as far as the tighter and the looser machines, I set them up by model types.
I mean, if I have a bank of quarter machines, I'll have a Double Diamond; a Red, White, and Blue; and my percentages on those quarter machines are all the same.
So, it doesn't matter which machine I put where. Marino : No. If the machines were the same denomination on a particular bank the hold percentages would be virtually the same.
So, you're talking the difference between one percentage point and that's only because certain models are only available at certain percentages.
I don't do that here. Some places might do that, I don't know. I try to give everybody an equal shot no matter what.
Bourie: So, there would be very little difference between a high machine and a low machine? Marino : If I was going to set it up that way I would put the loosest machine in the middle as opposed to the end because they get the most play.
That's why it appears to be looser to the customer because it gets more play and more action and more people are playing it and it cycles more.
And, it gets into those better cycles more often. Marino : Sure they get hot, they also get cold. However, the hot and cold cycles are random and indeterminable.
Bourie: When you order a slot machine do you have to tell the manufacturer what you want it to pay? Bourie: And, each manufacturer tells you the pre-approved percentages you can choose from?
Marino : That's correct. This book contains all the available hold percentages for these particular models and the denomination of a machine is what determines the hold percentage I would order for it.
This is what I order quarter machines at - That's the way it works. Now, over a period of time, this quarter machine is going to pay back And when I say over a period of time, that means over 10 million handle pulls.
Marino : 10 million is the number of handle pulls the manufacturer has determined it would take a particular machine to achieve that 7.
Getting to that number though may take a year. That means in January, that machine might be hot, or today it may be hot.
So, I may be holding Let me show you something else here.